---
id: 20260811-T0-16
title: "Kinney Drugs因数百投诉撤下AI电话助手"
title_en: "Kinney Drugs Pulls AI Phone Assistant After Hundreds of Complaints"
url: https://ai.daily.yangsir.net/daily/20260811-T0-16
issue_date: 2026-08-11
publish_date: 2026-08-10T14:56:32.000Z
category: news
source_name: "HN AI 精选"
source_url: https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/
---

# Kinney Drugs因数百投诉撤下AI电话助手

美国连锁药店 Kinney Drugs 在接到数百起客户投诉后，撤回了其 AI 电话助手系统。具体投诉内容未披露，但公司决定暂停使用该 AI 系统。这一案例表明，不成熟的 AI 客服系统可能适得其反，损害客户体验。

## English Version

**Kinney Drugs Pulls AI Phone Assistant After Hundreds of Complaints**

US pharmacy chain Kinney Drugs has pulled its AI phone assistant after receiving hundreds of customer complaints. While specifics of the complaints were not disclosed, the company decided to suspend the system, highlighting that poorly deployed AI customer service can backfire and harm user experience.

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**来源**：[HN AI 精选](https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/)

**详情页**：https://ai.daily.yangsir.net/daily/20260811-T0-16

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