---
id: 20261027-T0-20
title: "大厂客服失联，用户转投ChatGPT求助"
title_en: "Users Turn to ChatGPT for Tech Support as Big Tech Abandons Customer Service"
url: https://ai.daily.yangsir.net/daily/20261027-T0-20
issue_date: 2026-10-27
publish_date: 2026-10-26T19:00:25.000Z
category: insight
source_name: "Simon Willison"
source_url: https://simonwillison.net/2026/Oct/26/jason-koebler/
---

# 大厂客服失联，用户转投ChatGPT求助

科技平台基本不提供人工客服，用户遇到常见技术问题时无法联系到真人，越来越多人转而向ChatGPT求助。但ChatGPT对这类普通技术支持问题给出的回复往往不可靠，甚至可能误导用户。Jason Koebler在引用中指出了这一现象：当平台把客服成本压到零，AI聊天机器人成了事实上的第一道——也常常是唯一一道——支持渠道，而它并不具备解决实际账户或设备问题的能力。

## English Version

**Users Turn to ChatGPT for Tech Support as Big Tech Abandons Customer Service**

Big tech platforms have effectively eliminated human customer support, making it impossible for users to reach a real person. As a result, many people with ordinary technical problems are turning to ChatGPT for help. But the chatbot often gives unreliable or misleading answers to routine tech support questions. Jason Koebler highlights how AI chatbots have become the de facto first — and often only — line of support, despite lacking the ability to resolve actual account or device issues.

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**来源**：[Simon Willison](https://simonwillison.net/2026/Oct/26/jason-koebler/)

**详情页**：https://ai.daily.yangsir.net/daily/20261027-T0-20

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